Refund Policy

• Eligible items returned unused within the return window (see Returns Policy).
• Faulty, damaged or incorrect items.
• Orders we are unable to fulfil.

Refunds are issued to your original payment method through Stripe. We refund the item price and, for faulty or incorrect items, any shipping you paid. For change-of-mind returns, original shipping is non-refundable and return shipping is your responsibility.

Once we receive and inspect a return, or approve a refund, we process it within 5–10 business days. Your bank or card issuer may take additional time to show the credit.

Hushroom Club is billed in advance per period. You can cancel any time and keep benefits until the period ends; we do not pro-rate part-periods. A Room Studio quarterly physical item that has already shipped is not refundable.

Cut, trimmed or peel-and-stuck acoustic items, and items returned used or without original packaging, are not refundable except where faulty.

Import duties or taxes charged by your country on delivery are set by customs, not by us, and are not refundable by SONIC PULSE LTD.

Email support@sonicpulseuks.shop with your order reference. Governing law: England and Wales, United Kingdom. This policy does not affect your statutory rights.